FAQ’s
Orders & Payments
How can I place an order?
Select your desired pieces and complete your purchase through our secure checkout. We accept all major credit cards, PayPal, and Shop Pay.
Can I cancel or change my order?
We accept cancellations or changes within 24 hours of placing your order. Any cancellations made after 24 hours or returns initiated within 7 days of delivery will incur a 35% restocking fee.
Do you offer trade or bulk order pricing?
Yes. Our M&B Pro Membership
is designed for interior designers, developers, and trade professionals. Apply through our website to receive exclusive pricing and dedicated service.
Shipping & Delivery
Where do you ship?
We currently ship throughout the continental United States, with special focus on our home state of Florida. All orders ship from Miami, and we offer localized delivery across all of Florida.
Can I pick up my order instead of having it delivered?
Yes. Local pickup is available from our Miami facility, Monday through
Saturday between 9:00 AM and 3:00 PM. Pickups must be scheduled in advance. To arrange your pickup, please email your requested date and order number to concierge@madisonandbrooks.com.
When will I receive my order?
All orders are made to order and delivery typically takes 8–10 weeks from the date of purchase.
Do you offer white-glove delivery?
Returns & Exchanges
What is your return policy?
Return requests must be made within 7 days of delivery. Items must be unused, in original packaging, and in resalable condition. Custom or made to spec items are final sale.
Are there restocking fees?
Yes. Orders canceled after 24 hours or returned within the 7 day return window are subject to a35% restocking fee.
What if my item arrives damaged?
Product Details & Customization
Can I customize fabrics, finishes, or dimensions?
Yes. Many of our designs are customizable. Visit our Customization Studio to connect with our team and share your vision. We’ll review your request and confirm if it’s feasible.
Where are Madison & Brooks products made?
Do you offer swatches?
Promotions & Discounts
Do you offer discounts for first responders or military members?
Can I combine multiple discount codes?
Only one promotional code can be used per order. Offers cannot be combined unless explicitly stated.
